Shipping Policy

Order Processing Time

  • All orders are typically processed and shipped within 3 to 7 working days from the date of order confirmation.
  • Orders placed on weekends, public holidays, or after 3 PM IST may take an additional day to process.
  • During peak sale periods or festive seasons, processing time may be slightly longer. We will notify you in case of any expected delays.

Shipping & Delivery Timeline

  • Once shipped, delivery time depends on your location:
    • Within India: Usually delivered in 5 to 10 working days.
    • International Orders: Delivery may take 10 to 20 working days depending on the destination country and customs clearance.
  • These timelines are estimates and not guaranteed. Actual delivery may vary due to courier partner schedules, weather conditions, or local holidays.

Shipping Charges

  • Shipping charges are calculated at checkout based on weight, volume, and delivery location.
  • We offer free shipping on selected products and orders above a certain value (visible at checkout).
  • For international orders, customers are responsible for all import duties, taxes, and customs fees.

Shipping Address

  • Orders are shipped to the delivery address provided by you at the time of checkout.
  • Please ensure the address is complete and accurate, including pin code, landmark (if any), and contact number.
  • We are not responsible for delivery delays or failed attempts due to incorrect or incomplete addresses.

Tracking Your Order

  • You will receive a shipping confirmation email with a tracking number once your order is dispatched.
  • You can track your order status through the link provided in the email or by logging into your account on our website.

Risk of Loss & Ownership

Title and risk of loss for all products pass to the customer once the items are handed over to the shipping carrier. Ownership of the goods transfers to you at the point of dispatch.

Damaged, Tampered, or Lost Shipments

If your package arrives tampered with, damaged, or with anything missing, you must notify us by email at support@aqvio.co.in or by text/WhatsApp at +91 88392 87099 within 48 hours of the delivery time recorded by the courier.

To process any such claim, you must provide a clear, continuous unboxing photo and video that shows the sealed package before opening and the condition of the product. Claims without unboxing photo and video evidence cannot be accepted, as this documentation is required for the courier investigation.

Once we receive your report and evidence, AQVIO will handle the courier investigation on your behalf and arrange a suitable resolution (such as a replacement) if the claim is approved. Shipping damage and defect claims are handled through this process and our Warranty Terms & Conditions — they are separate from the 30-day money-back return process.

For lost shipments, our team will coordinate directly with the courier partner to trace and resolve the issue.

International Shipping

  • We ship to selected countries. Please check the shipping options available at checkout for your location.
  • International customers are fully responsible for compliance with their local customs, import regulations, and taxes.

For any shipping-related queries, feel free to contact us at: 📧 support@aqvio.co.in 📞 +91 88392 87099

This Shipping Policy may be updated from time to time. Last updated: 10 July 2026