Shipping Policy

Order Processing Time

  • All orders are typically processed and shipped within 3 to 7 working days from the date of order confirmation.
  • Orders placed on weekends, public holidays, or after 3 PM IST may take an additional day to process.
  • During peak sale periods or festive seasons, processing time may be slightly longer. We will notify you in case of any expected delays.

Shipping & Delivery Timeline

  • Once shipped, delivery time depends on your location:
    • Within India: Usually delivered in 5 to 10 working days.
    • International Orders: Delivery may take 10 to 20 working days depending on the destination country and customs clearance.
  • These timelines are estimates and not guaranteed. Actual delivery may vary due to courier partner schedules, weather conditions, or local holidays.

Shipping Charges

  • Shipping charges are calculated at checkout based on weight, volume, and delivery location.
  • We offer free shipping on selected products and orders above a certain value (visible at checkout).
  • For international orders, customers are responsible for all import duties, taxes, and customs fees.

Shipping Address

  • Orders are shipped to the delivery address provided by you at the time of checkout.
  • Please ensure the address is complete and accurate, including pin code, landmark (if any), and contact number.
  • We are not responsible for delivery delays or failed attempts due to incorrect or incomplete addresses.

Tracking Your Order

  • You will receive a shipping confirmation email with a tracking number once your order is dispatched.
  • You can track your order status through the link provided in the email or by logging into your account on our website.

Risk of Loss & Ownership

  • Title and risk of loss for the products pass to the customer once the items are handed over to the shipping carrier.
  • Any claims for lost, damaged, or tampered shipments must be filed directly with the courier partner.

Damaged or Lost Shipments

  • If your package arrives damaged, please report it immediately with clear photos of the package and product within 48 hours of delivery.
  • For lost shipments, our team will coordinate with the courier to resolve the issue.

International Shipping

  • We ship to selected countries. Please check the shipping options available at checkout for your location.
  • International customers are fully responsible for compliance with their local customs, import regulations, and taxes.

For any shipping-related queries, feel free to contact us at: 📧 support@aqvio.co.in 📞 +91 87708 74641

This Shipping Policy is subject to change without prior notice.